professionals use to improve mutual understanding. It requires a special skill to understand the
message of a speaker by interpreting and evaluating it correctly. This skill cannot be acquired overnight. One
has to practice it over and over again to master it.
“hear?” It means to….
To perceive by
To gain knowledge
of by hearing.
To listen to with
To pay attention
To HEAR with
To be alert to
catch an expected sound.
listening uses the following:
b. Two or more
people: a sender and a receiver.
c. Focus on the content
of the message, not reactions.
d. Feedback to
verify the messages.
listening we practice — pretending, ignoring, selective, but the most
important skill we have to practice is “Active Listening”. It is the most important skill we very often fail
to use or neglect totally.
Skills’, we have to HEAR. Each letter in the word “HEAR” stands for something
speaker (to experience the feelings of others).
words and thoughts (to examine methodically).
It means to listen attentively to their words and feelings with an open
mind. To do this, we have to avoid
letting our own feelings, attitudes to interfere. So, don’t interrupt; listen to the speaker’s
— How do you do this? First, put
yourself in their position and be interested in what they say, even if it
differs from your own. Listen carefully
for ideas, facts, feelings, and the real thought behind the speaker’s
AND THOUGHTS: — This involves some deep thinking on your part. After
listening, summarize and review in your mind what the speaker said.
see’, ‘yes’, ‘I hear you’, ‘I understand’, and ‘I am with you’. Those phrases show that you are interested in
what they say and that you are paying attention. Wait until the speaker finishes. Don’t be quick to evaluate by offering
premature advice. Finally, check to be sure the speaker understands your
useful for businessmen and professionals in all fields. It is a sure fire way to succeed.