The civilization of humankind made significant progress after the invention of language. Hence,
Communication Skills can be considered as the mother of all skills.
A. Verbal Communication: It is the written and
spoken communication using a language.
B. Non-Verbal Communication: It is the eye-contact,
facial expressions, voice, gestures, physical movements, physical touch,
physical space, silence, signs and postures, etc.
Many people have a wrong notion that if one can speak fluently, one is good at communication
skills. Being able to speak fluently is just one of the traits of communication skills but not the only trait.
It is not enough if you are able to interact with others through spoken and written communication. You should also be able to interact through non-verbal communication because you need to understand the feelings, facial-gestures and body-language of others.
In fact, communication experts opine that for an effective communication, non-verbal communication
is more important than verbal communication. International communication experts endorse 85:15 theories.
85% Non-verbal communication
15% Verbal communication
Hence, communication skill is not just written and spoken skill but it is a combination of other skills too.
Communication Skills is a combination of following skills:
Non-verbal Communication Skills
If you want to be an effective communicator, you must be good at all of the above-mentioned skills.
Communication is a two-way process:
Input – You get ‘input’ by reading, listening, and seeing.
· Output – You give ‘output’ through speaking, writing, and non-verbal communication.
Where do we need communication skills?
· Private and social life: When speaking to family members, friends, relatives, neighbors, strangers, new contacts and acquaintances.
· Professional life (workplace): When speaking to colleagues, superiors and clients.